this post was submitted on 23 Sep 2024
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Rant: I can't believe I miss Shaw (lemmy.ca)
submitted 1 month ago* (last edited 1 month ago) by [email protected] to c/[email protected]
14 comments fedilink hide all child comments
 

Rogers is somehow, impossibly, worse at customer service than Shaw, who were already terrible.

Fuck the government for allowing these mergers and acquisitions to happen. Fuck the previous governments too. (This isn't a Liberal versus Conservative issue at all -- they all allowed this to happen.)

The hoops they force you through to cancel your account should be illegal.

The stores where you sign up for internet in the mall? Nope, sales only. All the local customer service options are gone. They claim I have a secret pin or phrase to access my account (which I never set up with Shaw when I created my account), so I can't deal with anyone over the phone. I basically cannot cancel my Shaw internet post-acquisition.

Well, one of the guys at the store at least gave me some info on how to ship the modem back. Rogers only allows you to return your modem using Canada Post, and they don't provide a box -- only an account number. So I have to scrounge a box and go to Canada Post with an account number. I'm contemplating shipping my modem back in a refrigerator box out of spite.

I'm thinking of just putting a chargeback on the VISA and forcing them to call me. Well, if it wouldn't affect my credit. Fuckers.

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[โ€“] [email protected] 12 points 1 month ago (1 children)

They claim I have a secret pin or phrase to access my account so I canโ€™t deal with anyone over the phone.

What the heck???

one of the guys at the store

Usually, at a reasonable business, you can pop in, in person, and show your two sets of ID or whatever, and then they can reset the pin and phrase for you. I mean even banks do this.

Iโ€™m thinking of just putting a chargeback on the VISA and forcing them to call me.

At times like this I wish Canada had a version of https://www.capitalone.com/digital/tools/eno/virtual-card-numbers/ - then we can just hand over a virtual card specific for this one company to these unreasonable folks, and cancel the card when they refuse to allow us to cancel our account with them.

(I can in fact do this with my US capone, but then the problem is that not every Canadian merchant accepts a US credit card - some will only let you put in a Canadian address/postal code with the CVV.)

The hoops they force you through to cancel your account should be illegal.

Agreed.

[โ€“] [email protected] 2 points 1 month ago (1 children)

Wise personal account, if you want virtual cards. They're debit, not credit, but it's an option.

[โ€“] [email protected] 2 points 1 month ago

Thanks! This is a good option to have, I'll have to give it a try.

Definitely a YMMV thing (I can see how some merchants might insist on actual credit, rather than debit, in particular for recurring transactions) and also it seems Wise only lets you have up to three max.

That said, it likely works out well for me, complementing well what I already have - there are just a couple of merchants that I know of that strictly require a Canadian card, and those all allow debit cards.