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UK | Girl died from sip of Costa Coffee drink after ‘failure to follow allergies processes’
(www.theguardian.com)
this post was submitted on 16 Aug 2024
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I'm sorry, but it is entirely unreasonable to put whether or not you live or die in the hands of a minimum wage service worker. If a sip of milk or a bit of egg would kill you, you need to prepare your own food.
You've got that backwards.
Service jobs deserve much better wages and training so they can kill fewer people.
While I agree service jobs deserve a lot more pay and better training, it just isn't fair to put a person's literal life in the hands of someone who just signed up to serve coffee. They didn't sign up for that responsibility.
It's food service, that responsibility has always come with the territory. Allergies aren't a new thing.
It really hasn't though. When I was a kid if you went to a restaurant and tried to get special requirements they'd just tell you to go somewhere else if you didn't like it.
All this allergy sensitivity stuff in good service emerged within my lifetime.
And I agree, why would we ever expect that sort of responsibility to be left in the hands of under paid under trained fast food workers?
Sure, in a perfect world we could train them all perfectly, but it's not a perfect world, if someone can kill you that is harmless to everyone else, it's on you to take precautions. Get your coffee black and doctor it yourself or something. Or trust a random teen who doesn't really understand what is on the line, it's up to you.
Telling someone that you can't serve safely to eat elsewhere is being responsible...
You aren't wrong, I'm just saying that when I was a kid it was more that they didn't care to accommodate your "special needs", not that they were trying to be responsible.
Responsible is also not trusting strangers with something that can kill you.
The problem is that many people don't know how's severe they have it until it's too late. Some people develop/find allergies as babies and might go years or decades without touching the stuff. Sometimes the allergy disappears, sometimes it gets letally worse.
You would think a cafe worker would have been trained to make any of their drinks from the five or six milk alternatives when requested
You would expect a food service worker to have been thoroughly trained in serving customers with allergies
The worker's allergy training was a self paced, at home, online course and quiz. That's not enough to ensure your staff don't accidentally kill the customers
If you have an allergy to milk so severe you'll die, you're probably just gonna die. Unless you only eat what you or mom prepared.
It's not about training, mistakes happen. If NASA engineers make mistakes that crash billion dollar spacecraft, you'd better believe the folks who make your food are going to make mistakes. Don't put your life in their hands.
I have watched the cafe I occasionally go to prepare hot drinks for people who ask for something other than cow's milk.
They use a clean jug, they double check with the customer, showing them the carton they plan on pouring from, only one person handles that order.
That's the sort of care companies that don't want to kill out injure their staff take. Yeah you need to be careful, but you can expect companies to provide a reasonable level of care
No, you cannot expect that. That's a nice to have.
If you expect that, you're going to be disappointed.
If your life depends on that, you're going to fucking die.
Always got to love victim blaming. It's always a class act.
I mean, the server is a victim too, aren't they? I would be horrified if something so simple I did killed someone.