Chinese authorities have called for gig workers to be treated with kindness after videos of a delivery rider kneeling before a security guard led to protests by dozens of riders.
Guards stopped the rider from leaving a building in Hangzhou on Monday - saying he damaged railings while scaling them during a rushed delivery.
Worried that his subsequent deliveries would be delayed, the rider got on his knees and pleaded to be let go, the city's police said in a statement.
The incident sparked outrage online, with many urging better protections for workers in the industry.
Some 12 million people work as delivery riders in China, and the pandemic has fuelled explosive growth in the sector.
But the industry - much like in the rest of the world - is notorious for its tight deadlines, where low-wage riders are subject to tough penalties over delays and poor customer feedback.
Many also work long days, earning less than a dollar for each delivery.
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