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To Fix CrowdStrike Blue Screen of Death Simply Reboot 15 Straight Times, Microsoft Says (www.404media.co)

submitted 4 months ago by [email protected] to c/[email protected]

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[–] [email protected] 21 points 4 months ago (1 children)

Much appreciated. Now I have access to the quote:

“We have received feedback from customers that several reboots (as many as 15 have been reported) may be required, but overall feedback is that reboots are an effective troubleshooting step at this stage."

So fuck the headline, the real message is: yes, rebooting is an effective troubleshooting step at the moment.

I don't know the exact timing of that message in the timeline of the incident, so it could be early "please restart and see if issue persists" or late "something was updated, rebooting will probably help", I don't know.

[–] [email protected] 17 points 4 months ago

ArsTechnica has a bit more detail. I'll quote the important bit below.

... try to reboot affected machines over and over, which gives affected machines multiple chances to try to grab CrowdStrike's non-broken update before the bad driver can cause the BSOD.

https://arstechnica.com/information-technology/2024/07/crowdstrike-fixes-start-at-reboot-up-to-15-times-and-get-more-complex-from-there/

This seems like an interesting application of a "race condition". They are hoping that the update outraces the program starting up enough to crash...