(No, just keep on. These kinds of regulations were long overdue)
this post was submitted on 18 Jul 2023
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If you use genuine parts and tools, you can replace those parts yourself without issues (Apple Repair Kit).
Having worked at an Apple Store I might be biased but can also give you another perspective:
Often, people would enter the store…
complaining that their phone didn’t work although they just had it fixed. Most of the time, they went to some cheapo repair store where they got an even cheaper parts installed which caused the problem. Locking parts to your phone and only allowing replacement in an authorized store / through Apples own repair programs does prevent that.
having issues accessing their phones after something happened. They only then realize that most of their lives is on that phone and that it would be advisable to keep it secure and to keep (encrypted) backups of their photos and other files. Making the replacement of TouchID sensors harder (again, only authorized repair shops, authentic parts) helps improve their security. You can pay with a phone, you have all your contact’s infos on there, all your personal and maybe professional pictures and mails, …
People expect quality from Apple and don’t understand what could happen when they don’t use genuine parts. The fingerprint sensor could be faulty / easier to trick / manipulated. What then? Whom would they blame? At first Apple. And then the go angry to the next Apple Store where the reps have to explain everything to them…
The problem is that the user base is more varied and much bigger then, let’s say, Oppo‘s. When you compare iPhone sales to the numbers of an other single smartph
why Apple might choose this way. They sell many more phones and have to give support to many more phones than any other competitor. And they actually do give support. Also, their user base expects higher quality and better safeguards for their data from Apple then from other manufacturers.
Sorry for keeping it short and not addressing every one of your points. It would take me too long and I have things to do.
But it boils down to the following: Apple-„dislikers“ mostly think the worst of every decision Apple makes. Think the company is only out for the money. In reality, that’s only partially true. Apple thinks a lot about the costumer. For example, I was never asked to upsell a costumer but give them advice based on their needs. If this was, in the end, to go to the next electronics store and buy an android phone that was fine as well. As long as the costumer feels that Apple has their best interest at heart this was fine.
Apple does think about the costumer, but making money (in the long term) is always an afterthought. So these restrictions you mentioned do benefit most of Apples consumers, as they don’t want to check if the replacement parts are safe to use from a security and / or safety standpoint. They expect them to work. Period.
And that’s the last thing I’m going to mention: Apple devices work longer than most android devices. That’s build quality for one (yes, iPhones also have their problems. If you look at those problems compared to the amount of phones sold you’ll see that those problems are small compared to the competition). Apple has also been providing 4-5 years of Softwareupdates (to the latest OS and also security updates to older OSes if you stayed on them). Android manufacturers had to be forced by (EU) law to provide 3 years. And still not even to the latest OS version.
As the EU is mainly looking to improve the ecological footprint, they and most critics don’t really consider that Apple has been actively working on recycling their products for many years now. Apple really does want to make an ecological impact. The build quality and software support make their devices great hand-me-downs. Their recycling and efforts do the rest.
Please be advices that we talk about phones right now. Repairability and software support of macs is a completely different case. And as I said before, of course making money is important for Apple and often a nice side effect. I would argue, though, that it’s not always the main driving force behind Hardware / repairability decisions (and I also rejoice that my next iPhone will have USB-C ;-)).
There are a few problems with Apple's third party repair kits though; you still have to go through to Apple's support to get the parts paired/calibrated to the phone. If you look at Google's pixel repair program, the screen is paired to the phone, but they provide the software to calibrate the fingerprint reader - no need to go through a text chat for possibly hours just to pair the parts back to the phone.
The good thing about the program is that some small parts can be cheaper than getting them from a third party, but on the flip side, parts like screens and batteries are expensive. It would be cheaper to get Apple to repair the device than to do it yourself through the program. It just feels off to me.
Documentation is very good and detailed at least!
To be fair I'm quite biased as well, having had bad experiences with multiple apple products :p
I completely understand first hand why this is could be a problem. My brother's iPhone 6 had a dying battery and a cracked screen, there was a new repair shop that had opened up which was cheaper than the repair shop we normally go to. They replaced both the screen and the battery, great! Not even a year later and the battery had severely degraded and the screen just stopped responding to touch.
He got a new phone and I decided to try repairing it myself. Turns out this new repair shop was incredibly incompetent at repairing the phone - double sided tape to hold the battery down, missing screws, the rubber ring around the home button was missing, and the screen bracket was bent so it didn't clip in on one side of the phone. Fixed it up - mostly - the screen still doesn't clip in as I used the same bracket from before.
Though it never happened at any of the other repair shops, just the cheapest one. is it really a good idea to lock out all repair because the minority of shops are going to mess it up?
Problems arise for me because:
I can buy refurbished screens online, more expensive than what I'd find on AliExpress but everything on the screen is still up to Apple's quality - I can't swap it in though without losing auto-brightness and true tone. Batteries from reputable manufacturers are also up to apple's standards, but I can't swap it in without losing the battery health indicator. Even with genuine, or high quality parts, I cannot replace them without losing some sort of functionality.
As far as I am aware, Apple doesn't offer touch ID sensors through their repair program (although it's hard to confirm that without an iPhone serial number). I guess I could somewhat understand that, but you used to be able to replace the touch ID sensor with a normal home button. You would still have access to your data, for payments, you could use contactless on the card as that existed far before apple pay. That was until the iPhone 7 came around and added that touch capacitive home button, once that dies, you have to go to Apple to get it replaced. It's apple's design that prevents people from accessing their data, not third party repair.
Besides, the FTC found very little evidence to justify manufacturers reasonings for restricting repair: https://www.ftc.gov/system/files/documents/reports/nixing-fix-ftc-report-congress-repair-restrictions/nixing_the_fix_report_final_5521_630pm-508_002.pdf
That's just the way people act unfortunately, there was a video by Louis Rossmann where he said people wouldn't be angry with him if he told them that their machine couldn't be fixed within a couple days of recieving it. If he had waited about two weeks, then told them about the issue, the damage was his fault and that the machine is broken because of him. It's unfair but it's the reality we are in unfortunately.
I don't expect much for Apple in terms of safeguarding data given that I was able to unlock my mum's phone with face ID. my face wasn't registered, I got in fairly easily without knowing her password. This was fixed by redoing the face ID recognition thing. I don't think it's a secure way to lock a phone.
Of course other manufacturers have messed it up too, but I never really thought face ID was a good idea anyways.
Giving your device to apple, or an authorised repair store, also doesn't guarantee that your data will remain private, as seen by this contracted repair. Yes, small chance that it could happen, but giving a device to apple doesn't guarantee your data's safety.
I wouldn't really say work longer, I still have a Samsung galaxy S2 somewhere that still turns on and functions. Though Apple devices are definitely supported for a longer period of time compared to the competition. Build quality I would probably question, though my last iPhone was an iPhone 6 - a slightly bent iPhone 6. Glass backs on the newer phones are even more questionable to me, after seeing many people who have cracked the backs of their phones - you could cut your hand if you weren't using a case.
Android phones on OS' as old as Android 6 can still use most of the apps on the play store. While the device is more vulnerable to attacks, it's still usable if necessary. Although that doesn't really excuse manufacturers dropping support after a few years. You can flash modern android versions like 13 to an old S2 for example, it's not going to run well but it's possible!
I had a Mac kill itself after 4 years of use, the authorised repair shop in the other city took two weeks to get it repaired and I wasn't allowed to keep my data. It was an expensive repair too. I was lucky that everything important was backed up on a usb drive I had.
I would be happy to buy another Apple product if they stopped this nonsense of blocking third party repair, unfortunately, that doesn't seem to be happening any time soon.
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Go watch Louis Rossman, he shoots down almost all of your Apple propaganda, eh ment arguments.
Oh please, Apple doesn't give a shit about their customers nor does any other major corporation for that matter. Only money matters.
I’ll suck Apple’s dick for one thing—they’re the last big (…biggest) company that actually cares about privacy. Siri might suck compared to any other AI assistant, but she’s not telling Apple that you’re doing a fat rail off your iPhone.
That's unfortunately not true, yes you can block tracking from third party apps, but you can't stop Apple from collecting your data themselves
Again, they dont care about privacy in any other way than the want your data for themselves. Are you really that naive?
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