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I wish I knew another language (lemmy.world)

submitted 3 months ago by [email protected] to c/[email protected]

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[–] [email protected] 2 points 3 months ago* (last edited 3 months ago) (1 children)

I work in a call center where we are all speaking English as a second language. At one point we had a pharmaceutical company as a client. They had employees in different countries but the American employees whined that we didn't speak English correctly or made bad comments about my coworkers. Eventually we lost the contract and they went with an all American call center for their American employees, because apparently they didn't like our English.

[–] [email protected] 8 points 3 months ago* (last edited 3 months ago)

In a call center language is your main working tool. It has to be near-perfect. My experience communicating with a such "offshore call-center" was always less than subpar. And I'm not a native speaker either.

And yet you have a foreign web developer who'd be better at waving hands than speaking English, and somehow nobody bats an eye. The web page looks great, so here's a round of applause for our jorgi, who can't even phrase a "thank you" back.

Oh, and to bring the point back. Nowhere in Europe will you have non-native speakers working in a call center. Rare, very rare exceptions. And those all will speak their target language borderline perfect.