The notable bits:
She said when she asked why it took them so long to respond this time, they seemed confused.
“They were like, ‘What do you mean? We only got a call a few minutes ago.’ They said we were parked in the neighbourhood… She told me basically that they could have been here within five minutes.”
According to Fuda, the paramedics apologized and indicated that a new system was responsible for causing delays in their response times.
“They were so upset themselves because they said this is an ongoing problem,” Fuda said,
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The province’s new Medical Priority Dispatch System (MPDS), which prioritizes life-threatening medical conditions over other calls, was implemented in Peel Region in December 2022