memes

At a previous company, we would tag tickets in Zendesk based on the type of question it was so at the end of the year we could see which categories could use more explanation in our documentation. One of the category types was "LMGTFY"

I'm a lot like you. For the most part, I try to look beyond the question being asked, and find the root cause. If the root cause is because of a skill issue, I'll direct them to the next logical resource. If it's not a skill issue, or I can't determine that it's a skill issue, then I'll continue to test until I can make that determination.

9 times out of 10, if I find a solution to make a thing work in a program, I'll share that with them, and let them take it from there.

A lot of the people I support are working in the finance space and my company has an entire support department for finance applications. I'll either bounce the problem off of them, or just direct them to the finance support team for guidance.

This wasn't either of those things. It wasn't even asking how. It was straight up telling me to do a thing for them, in a program they should know how to use. It's not a complex finance program or anything, it's literally Outlook.

Don't forget rudely asking the flight attendant to bring another warm moist hand towel as I have spilled my pre-flight mojito.

"Soft skills"

I thought you'd go a different route and I was ready to fight. But yes. This sums it up pretty well. I quit my last job with a (roughly translated) "you're an idiot, go fuck yourself. I'm polishing up my vita" and it was SO great.

Amen, comrade.

The amount of people who spend 0.12 seconds trying to figure shit out before throwing their hands up and saying "this is impossible, I can't find it" is wild. Every time I use a new program, I go through it with excruciating depth, changing settings and finding how to do things. It usually takes 5 minutes or less.

The people who are just immediately helpless are the ones being bitched about here.

I have an ongoing theory that every time you locate what you’re looking for in a Microsoft project, a random number generator determines if it will be moved, and where to

My god all these admin centers and their old and new versions. Four places to do any one thing and maybe one of them has documentation that’s up to date.

There are at least three locations to disable user accounts. Two of them require a setting of “True” and the third one “False”. Drives me mad.

My company switched from webex to teams with no transition time, the first 10 minutes of most meetings for a few weeks was "Am I audible?", "I'm not sure how to share my screen", "I started recording, you'll have to unmute yourself again."

It was agony, but it wasn't due to anyone's incompetence.

And screen-share knowledge is not some skill that is short in supply and high in demand. Every year tons of people graduate to fill those low level IT jobs. It’s simple economics, jobs that are easily filled are the ones that pay the least.

People here are delusional. They have been fed white lies by their parents and teachers that if they are smart and just work hard they get rewarded abundantly. It’s not how the world works.