this post was submitted on 15 Dec 2023
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I have mixed feelings here, because on one hand, I actually do see where this guy is coming from. I'm a game design student on a degree course structured around live client briefs and projects for contests (ie, the stuff we make has to work for people outside the university, not just ourselves), and as design lead for the first project of the course, I was fighting with a member of my own team about design decisions throughout the entire project. Dude with zero capacity for empathy spent a considerable amount of energy arguing about how it was a waste of time developing the relationship between the characters in what was explicitly supposed to be a character-driven story. The words "character-driven" were literally in the brief, and right up until the last day he was insisting it was a waste of time focusing on the characters. So I really, really feel the Starfield design lead's frustration on the "stop arguing about shit you know nothing about" front.
On the other hand, I don't feel it's very professional to air this frustration in public. If people don't like Starfield, then they don't like it, and the design lead complaining about it on social media isn't going to change that, nor does it paint Bethesda in a good light. It just makes him look a bit petty, I guess?
I guess it all comes down to whether the product meets expectations. Players are disappointed in Starfield, and even if they don't know why design decisions were made, it doesn't change the fact that the game hasn't achieved what it was meant to achieve. People that spent a lot of money buying it have a right to feel annoyed, and being told "I'm right, you're wrong" by the design lead isn't helpful. And if the project does meet expectations, and it's only a few assholes complaining, then nobody needs to say "I'm right, you're wrong" because the end results speak for themselves. If Starfield had been a massive, widely-loved success, a few armchair devs saying "you should have done X, Y and Z instead" wouldn't be taken seriously.
I haven't played this game and I'm not really apprised of what the players' dissatisfactions are, as I've not been paying attention to it.
But as a working game dev, he is 100% right about that. One thing that seems... unique to gamers as hobbyists is how confident they are in their opinions and assumptions about the how and the why. It's pretty frustrating. Everyone is entitled to their opinion about the outcome. But 97% of the rest of what gamers have to say beyond that is toilet paper.
Consumers don't need to know how the sausage is made, but they sure as fuck know if it tastes good. Ignoring criticism because consumers don't know how the sausage machine broke is how you get endless news articles pointing and laughing at Bethesda.
The customer is always right goes beyond the literal words. Perchance it's a lesson that needs relearned.