this post was submitted on 26 Aug 2023
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Linus Tech Tips
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They did an okay job of addressing the accuracy issue, but failed to even mention the issues of workplace culture and absurd quotas.
It does not matter if workers start and stop their shifts at particular time - as strictly required by law - when the amount of work they are expected to do within that time frame is unrealistic.
Upping the expections for quality, without lowering those for quality, will only make things worse for everyone working there.
Not to mention it didn't even touch on the note serious allegations of sexual harassment.
For my own understanding, was there something that was missing in their content reforms/error handling and workplace culture segments? I think they had mentioned a commitment to reducing frequency, which I understand is a solution to those, no?
I was mistaken - they did say they would "reduce output." However, they said nothing about how, how much, or what that would mean.
They also heavily implied that they were not overworking people, despite that clearly and evidently being a real issue.
It's exceptionally difficult to address this sort of deep-seated issue, but they needed to acknowledge specific wrongdoing, and take concrete action to improve, as they did with the accuracy issue.
Yes that's true, but I do empathize with the difficulty of the situation, as a manager. A week is practically equivalent to a flash of time in normal business circumstances... Under normal circumstances, that is barely enough time to begin talking about issues, nevermind rolling out plans... I'm even shocked Linus announced a plan to begin with. I was fully expecting a vid to simply call out observations. And this to me demonstrates his commitment and dedication to the community.
So, as much as I've been critical of LMG in the past, I would probably give them the time to allow those details (how, how much, what it means) to organically surface over time. Otherwise, that demand is probably what unintentionally pressures LMG to have the output speed they have, because they want to satisfy the community.