this post was submitted on 24 Nov 2024
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Comic Strips

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submitted 21 hours ago* (last edited 20 hours ago) by [email protected] to c/[email protected]
 
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[–] [email protected] 61 points 18 hours ago (11 children)

Like every tech support forum, email, or phone call ever.

List a complete description of all information regarding the issue. List correct OS version, firmware, etc. List all attempts at correcting issue based on standard and deeper steps (i.e. power on/off, resets, reinstalls, checking connections, etc.)

Tech help proceeds to disregard everything you just relayed and asks for the same things you just did. Or just tells you to nuke it all and wipe everything you’re trying to save.

[–] [email protected] 52 points 17 hours ago (4 children)

Sorry bud, you’re one of the good ones that needs to suffer because of the actions of many. Everybody on our service desk is taught “trust but verify”.

The approach isn’t meant to upset people like your good self, but you’re such an insignificant statistic that it’s worth pissing you off to catch the 90% who claim to have done all those things and haven’t.

[–] [email protected] 22 points 16 hours ago (2 children)

I cannot count how many times I have asked a user if they'd reset their system to which they'd respond yes. Then I'd check uptime and find it was days or weeks.

[–] Dhs92 15 points 15 hours ago (1 children)

I blame windows fast boot for this, personally. A lot of our users will shutdown and turn back on instead of hitting Restart

[–] [email protected] 4 points 15 hours ago

One of the first things we check. Yup.

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