Email Required (digital exclusion of people without email)

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This community collects stories, cases and situations where people without email are excluded from society.

This also includes people who have an email account but:

are unwilling to share their email address with the other party (e.g. the other party uses gmail or MS)
the other party’s mail server refuses the senders mail server
the other party’s web form falsely rejects a registrant’s email address validity, perhaps due to weird constraints beyond that of email address RFCs.

Somewhat related:

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Bank froze my account because I do not trigger the tracker pixels in their email? Not sure what’s going on… (lemmy.sdf.org)

submitted 2 days ago* (last edited 2 days ago) by [email protected] to c/[email protected]

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Got an email from a bank saying my account has been put in a restricted state because they have been unable to reach me. Their emails reach me fine. They rarely send paper mail but when they do I can see that they have the correct address on file.

Then I looked closer at their email, examined the HTML, and found that they insert a tracker pixel in their messages. So if I were to use a graphical mail client with default configs, they would surreptitiously get a signal telling them my IP (thus whereabouts) and time of day every time I open my email from them. I use a text client so the tracker pixels get ignored.

Would a bank conclude from lack of tracker pixels signals that they are not reaching a customer, and then lock down their account?

I’m not going to call them and ask.. fuck them for interrupting my day and making me dance. I don’t lick boots like that. I just wonder if anyone else who does not trigger tracker pixels has encountered this situation.

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[–] [email protected] 0 points 2 days ago (5 children)

Can you explain why they would want to anonymise the tracker pixels? Doesn’t that defeat the purpose?

[–] GetOffMyLan 10 points 2 days ago (3 children)

One simple one is tracking how many people open an email. This is a really useful metric in of itself.

[–] [email protected] 1 points 2 days ago* (last edited 2 days ago) (2 children)

I did not think of the marketing angle -- although even then, knowing the times that each individual opens their mail and their location has value for personalized marketing.

We are talking about banks in the case at hand. It’s unclear how many people have not come to the realization that bankers are now doing the job of cops. KYC/AML. In this particular sector, anonymization is unlikely. Banks have no limits on their snooping. They have a blank check and no consequences for overcollection. No restraint. When they get breached, they just sign people up for credit monitoring and any overcollection has the immunity of KYC law.

At best, perhaps a marketing division would choose some canned bulk mailing service which happens to give them low resolution on engagement. But even that’s a stretch because anyone in the marketing business also wants to market their own service as making the most of data collection.

[–] [email protected] 3 points 2 days ago

I’ve done quite a bit of work implementing abandoned property analytics and escheatment processes at multiple large finance firms, and marketing engagement isn’t part of the criteria.

Banks want to keep your money at all costs, so even seeing that an email didn’t bounce back is enough of a sign of life to try to justify not escheating your assets to the state, which is part of the reason why marketing data isn’t part of the criteria.

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