this post was submitted on 16 May 2024
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Asus just apologized for its outrageous repair costs and RMA process (www.pcgamesn.com)
submitted 5 months ago by [email protected] to c/[email protected]
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[–] [email protected] 32 points 5 months ago (5 children)

Intel NUCs go to Asus for repair now. I had to send one in after it died.

  • The device was not listing as valid serial numbers and such so had to go to support and have them manually create the RMA case after they couldn't do it
  • the initial RMA emails were instructions with different instructions in the email, PDF, and a webpage. It was the most difficult one I had to follow yet.
  • they didn't send me a delivery slip until Monday evening, RMA started on Thursday evening. Support person didn't explain that it would take multiple business days. Funny enough my device was already there before I got the prepaid one.
  • they couldn't find it for 4 weeks, I had to call in like 4 or 5 times for them to finally find it

Everything makes sense now.

[–] [email protected] 1 points 5 months ago (1 children)

Guessing Intel contracted out their warranty to Asus, who were willing to do it for the least $$ (since Asus probably knows their administration of the program wouldn't cost much with all their denials)?

[–] [email protected] 6 points 5 months ago (1 children)

Intel sold the entire NUC brand to them and I think a stipulation of the deal was they inherit the manufacturer warranty of the brand for Intel's models too.

[–] [email protected] 3 points 5 months ago

Ah, okay. I appreciate the fact check.

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