this post was submitted on 24 Dec 2023
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submitted 11 months ago* (last edited 11 months ago) by [email protected] to c/[email protected]
 

I can't seem to find that one comment explaining the issue with them...

But for the sake of promoting conversation on Lemmy, what's the issue with Epic, and why should I go for Steam or GoG?

Note: Piracy is not an answer. I understand why, and do agree to a certain extent... But sometimes, the happiness gained by playing something from a legitimate source is far greater 🥹... coming from someone who could never ever afford to purchase games, nor could my parents... Hence I've always played bootleg, or pirated games.

TL;DR

What's wrong?

  • Their launcher has a terrible UI AND UX.
  • They make exclusive deals with studios to prevent other platforms from getting games. (Someone mentioned that Steam did the same thing in their infancy. Also, I have another question; why is it ok for Sony and Microsoft to make exclusive games for their consoles but not ok for these PC platforms to do so?)
  • They have been invested in by a Chinese company, Tencent. (Someone mentioned that it isn't that big of a deal, but idk.)
  • They are actively anti-linux for some reason.
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[–] [email protected] 2 points 11 months ago* (last edited 11 months ago) (1 children)

Epic’s customer service sucks. Consider my last experience from a prior xmas sale:

  • had multiple games in the cart with discounts applied, checked out with paypal, but for whatever reason the communication broke and didn’t go through
  • my cart then got stuck in a limbo where I couldn’t check out with any method to receive the discounts, everything was full price again
  • opened a customer support ticket to get the problem resolved, then went through 3 days of back and forth, explaining the situation over and over because
    • each of your replies are handled by whoever the next agent is
    • who apparently don’t read any history of the ticket, so they provide feedback or advice that already didn’t work
    • and it can take a full 24 hours or more to get a reply that ignores all previous replies
  • by the time the error was resolved by a competent person, the sale was over by only a few hours
  • despite the fact that I only missed the sale window because their reps were incompetent, they refused to make any exceptions to apply the sale prices I had been trying to checkout for 3 days

So, fuck them. I only claim free games from them now.

And I concur with problems other people have mentioned.

[–] [email protected] 2 points 11 months ago (1 children)

each of your replies are handled by whoever the next agent is

The names of their support agents is truly odd. I’ve seen people post complaints about their support that is little more than this:

Hi, this is Charlie Uniform November Tango here to help.
After receiving all the information that you sent us that we requested, we sadly can’t help because reasons.
Thanks for being an epic gamer.

Hilariously bad.

[–] [email protected] 1 points 11 months ago

That sounds about right. I’ve gotten a few replies back then that I would assume were AI generated if I received them this year.

[–] [email protected] 1 points 11 months ago

Steam and GOG are simply better platforms overall. If you really care about being DRM free and owning your games you go GOG route, otherwise Steam is the king. Epic does not even have a review system.

Epic however is the best source of free games on PC. A lot of the latest games I have played have been from Epic giveaways. Right now they have Outer Worlds and yesterday it was Ghostwire: Tokyo, both of these games I played few months ago after purchasing them through Humble Bundle.

Will I ever buy a game on Epic? Probably not, I prefer Steam, but those that simply refuse to redeem freebies and install their launcher while shouting things like it being spyware are weird.

[–] [email protected] 1 points 11 months ago

There's not really a good answer other than convenience. Folks view Steam as the benevolent convenient monopoly. They want it to be their store for everything, their launcher for everything, their friends and social networks for all gaming on PC and what not. Epic is behind on feature parity and function, but even if it did have parity, I think gamers still want the convenience of one store/library/friends list.

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