Epic’s customer service sucks. Consider my last experience from a prior xmas sale:
- had multiple games in the cart with discounts applied, checked out with paypal, but for whatever reason the communication broke and didn’t go through
- my cart then got stuck in a limbo where I couldn’t check out with any method to receive the discounts, everything was full price again
- opened a customer support ticket to get the problem resolved, then went through 3 days of back and forth, explaining the situation over and over because
- each of your replies are handled by whoever the next agent is
- who apparently don’t read any history of the ticket, so they provide feedback or advice that already didn’t work
- and it can take a full 24 hours or more to get a reply that ignores all previous replies
- by the time the error was resolved by a competent person, the sale was over by only a few hours
- despite the fact that I only missed the sale window because their reps were incompetent, they refused to make any exceptions to apply the sale prices I had been trying to checkout for 3 days
So, fuck them. I only claim free games from them now.
And I concur with problems other people have mentioned.